A full refund will be issued within 7 working days following receipt of the goods back to us. Return postage & packing will be deducted from the refund amount unless this has been organised directly with a carrier of your choice. If the original packaging is not also returned, a repackaging fee will also be deducted from the refund along with a cleaning and sanitising fee. This will be confirmed to you at the point collection is arranged. It is advisable that prior to any return, you take photographs of the item in case any damage occurs during transit back to Seatherny. Please contact us on sales@wightspas.co.uk should you wish to organise a return.

Damaged or Defective Items

Items can always be returned if they are defective. Opened items will be accepted back opened if defective. Seatherny must be informed of defective items within 48 hours of delivery with photographic evidence if applicable. In this instance, a repair or partial refund will be agreed depending on the nature of the damage. Please note, damage to the step, cover or skirt will only warrant return if the items are unused.

To organise a return, please contact us directly on sales@wightspas.co.uk stating the reason for the return along with any evidence supporting your request. Please provide full details of the damage/fault and we will advise on the next steps to get this sorted for you.